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Operating Model Design and Implementation


Our Operating Model Design process centres on an understanding of business capability. Business capabilities represent the natural combinations of people, process information and technology resources that enable an organisation with the ‘talents’ needed to deliver services and achieve ambitions.

The design and implementation of an operating model is a critical component of any organisation's success. An operating model is the framework that defines how an organisation operates, including its processes, resources, capabilities, and organisational structure. A well-designed operating model can improve efficiency, increase effectiveness, and drive growth. In this blog, we will explore the importance of operating model design and implementation and how it can benefit organisations. The first step in operating model design is understanding the organisation's business capabilities. Business capabilities are the natural combinations of people, processes, information, and technology resources that enable an organisation to deliver services and achieve its ambitions. By identifying these capabilities, organisations can create a more effective operating model that aligns with their strategic goals and objectives. The design phase of operating model development involves defining the organisation's processes, structure, and resources. This includes defining how work will be done, who will be responsible for what, and what resources will be needed to accomplish the work. The design phase also includes developing governance processes to ensure that the operating model is effective, efficient, and aligned with the organisation's strategic goals. Once the operating model design is complete, the implementation phase begins. This phase involves executing the design by putting the processes, structure, and resources in place. The implementation phase includes establishing policies and procedures, hiring, and training employees, and implementing technology solutions to support the operating model. The benefits of a well-designed and implemented operating model are significant. An effective operating model can improve operational efficiency, increase productivity, reduce costs, and improve customer satisfaction. It can also help organisations respond quickly to changing market conditions and opportunities. Operating model design and implementation can be a complex and time-consuming process. However, by investing the necessary time and resources, organisations can achieve significant benefits. By understanding their business capabilities, designing an effective operating model, and implementing it successfully, organisations can improve their operational efficiency and effectiveness, achieve their strategic goals, and drive growth and success.

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